Agenda

Great Minds pre-conference workshop, 25 March 2019
Title: Process development and organizational maturity
To get the most out of RPA and AI you must have mature processes. Join us for this workshop as we take a deep dive into business processes to understand the common failures. Learn from case study examples and practical exercises to help you identify potential fracture points and develop strategies to improve processes within your own business.
Workshop timings
08:30-09:30 Registration and welcome
09:30-11:00 Session 1
11:00-11:30 Prayer break followed by refreshments
11:30-13:00 Session 2
13:00-14:00 Lunch
14:00-15:30 Session 3
15:30-15:45 Wrap up and end of workshop
Gary Thompson CEO – Middle East

Rokaboat

About Gary:

For over 20 years Gary has advised and assisted banks and commercial enterprises by developing and delivering the support and enablement strategy of their Executives.

During this time, he has worked across Middle East, Europe and Africa with organizations such as Barclays, Santander, Bank of Ireland and NBAD in Banking, LaFargeHolcim, First Group and Budget Rent a Car in Commerce and the Emirates Nuclear Energy Corporation from the Government sector.

He is also a regular presenter and SME panelist at Automation, Performance Excellence and Shared Services conferences in the region.

Conference day one, 26 March 2019
08:00 – 08:45 Conference registration and welcome refreshments
Saudi Leaders in Robotic Process Automation
09:00 – 09:30 Great Mind Keynote: Building a foundation for innovation
What are your key value drivers for innovation and the adoption of new technologies? If you are driven by cost alone, you might not achieve the desired results, let alone get management buy-in. Our keynote speaker will share experiences in creating the foundations for innovation that have helped his organization embrace innovation.
Codin Caragea, Senior Vice President, Riyad Bank
09:30 – 10:00 Great Mind Keynote: At the forefront of innovation
Hear from one of the first in Saudi Arabia, and the 8th in the global banking world, to adopt RPA. Gain an insight into the lessons learnt, outcomes of recently completed projects and future objectives from an industry leader.
Ali Al-Khalifah, AGM – Operation Excellence, Al Rajhi Bank
10:00 – 10:20 Great Minds in Technology Spotlight

Taking a look at how RPA solutions are helping some of the biggest organizations around the world
Selecting the right robotics partner is critical to success. To help you with your vendor selection, we bring you the greatest minds in RPA solutions to present real-life case studies of how their technology is helping organizations around the world, along with key learnings, outcomes and measurable ROI.

10:20 – 10:50 Refreshments break and networking
Building the foundations to maximize your RPA and AI investments
10:50 – 11:20 Developing a process driven business as an enabler of automation
Process maturity is the first major step in implementing RPA. Broken processes will ultimately lead to the failure of your RPA program. Making use of real life examples, this presentation will cover practical steps to evaluate your processes to determine their fitness for automation.
Gary Thompson, CEO – Middle East, Rokaboat
11:20 – 11:50 Unlocking the real value of robotics and AI
Creating value beyond efficiency is the key to unlocking the true ROI of robotics and AI. Join this session as we discuss the future of robotics and how this can have a direct impact on your bottom line by adding new business.
Sham Mohammed Shamia, Digital and Artificial Intelligence Lead, EY, Saudi Arabia
11:50 – 13:30 Prayer break followed by lunch
Creating a culture of innovation for greater buy-in and improved performance
13:30 – 14:00 Innovation Case Study: Innovation through collaboration
Collaboration is a key driver of successful innovation and process improvement projects. The following case study will demonstrate how a government entity established a center of excellence incorporating internal and external stakeholders, and the various tools that were utilized, that enabled collaboration and is already yielding real results.
Ahmed M Alshakhis, Innovation Manager, Royal commission
14:00 – 14:30 Case study: Restructure and change management
Any change will bring with it disruption and uncertainty. Creating a plan and framework and having a clear vision will not only improve buy-in but will also help to maintain productivity. Mohammad will share his experiences and guide us through successful restructuring and change management projects.
Mohammad Mohsin Al-Harbi, Director, Shared Services, Petroleum, Chemicals & Mining Company
14:30 – 15:00 Change management and organizational redesign – people and processes
Managing people is essential to any organizational change, especially when introducing new technologies and innovation. Having a well thought out change management strategy will help you manage this. During this presentation we will cover frameworks, strategies and examples of successful change management initiatives to help you get your people aligned with your new processes.
Frederick Reynecke, Authorized Consultant, WorkshopBank
15:00 – 15:10 Conference review by Chairman and wrap up of day one
Conference day two, 27 March 2019
08:00 – 08:50 Conference registration and welcome refreshments
08:50 – 09:00 Chairman welcome and opening remarks
Introducing RPA and AI to your organization
09:00 – 09:20 Great Minds Keynote: It’s all about the data
Understanding your data will not only help improve the success rate of your RPA and AI deployments, but it will help you make better business decisions. Understanding the information required, where to find it and how to use it is critical to this. Join our keynote sessions as we look at tools, behaviors and trends and how this links with RPA and AI and, more importantly, how this can drive better CX.
Thomas Reby, Senior Manager, EMEA Operations, YouTube
09:20 – 09:50 Great Mind Case Study: Change and digital transformation
During this case study presentation, we will be exploring the key aspects that need to be addressed when embarking on a digital transformation journey and how the change management principle drive launching a successful program. We delve into how AI proof of concepts in have helped in gaining traction for the program and will be sharing insights that can help others who are planning a digital project.
09:50 – 10:30 Great Minds panel debate: Developing a road map for innovation

There is only one certainty with RPA and AI, and that is uncertainty. From vendor selection, to process design and change management, there are still so many ‘what if’s’ and ‘why’s’ surrounding these technologies. To help you gain more clarity, we bring a panel of experts to debate different views and approaches to adopting new technologies to help you make a more informed decision. The opening question: Who is responsible for driving innovation?
Moderator:
Sham Mohammed Shamia, Digital and Artificial Intelligence Lead, EY, Saudi Arabia
Pannelists
Codin Caragea, Senior Vice President, Riyad Bank
Mohammad Mohsin Al-Harbi, Director, Shared Services, Petroleum, Chemicals & Mining Company
Frederick Reynecke, Authorized Consultant, WorkshopBank
Salman Alsudeary, Managing Director, Tejoury

10:30 – 10:50 Refreshments break and networking
The road to autonomy – cognitive and AI in focus
10:50 – 11:20 Cognitive in focus: The next step on the robotics journey
Standard RPA mainly considers a series of repetitive, rule based and high-volume transactions. But what if your bot could start to understand unstructured data? Or develop the ability to understand and learn patterns to improve business processes? This would undoubtedly drive greater business value and efficiencies. This session will discuss the steps and strategies to achieve cognitive RPA.
Tilak Banerjee, Director Global Business Services, Dell EMC
11:20 – 11:40 Case study: The age of AI – it is closer than you think
Artificial intelligence is shaping business of tomorrow, and it is closer than you think. From a business perspective, while AI will likely represent a smaller percentage of automated tasks, it has the ability to manage other technologies, interact with humans and even make decisions autonomously. Dr. Faisal will discuss the latest advancements in AI, with use cases in Saudi Arabia of how AI is being used in customer facing roles.
Dr. Faisal Alsrheed, E-University Branch Manager, Artificial Intelligence Professor, Science and Technology Unit Manager, Saudi Electronic University
11:40 – 13:30 Prayer break followed by lunch
13:30 – 15:30 Great Minds Practical: First hand insight into building a bot
What exactly is a bot and how does it work? Presented by a leading solution provider, facilitated by an experienced consultant and moderated by an end user, we will build a bot live at the conference giving you an opportunity to ask questions and address your most pressing concerns.
How it works:
During this session a technology provider will build a bot live on stage and visible to the audience. There will be a panel discussion running at the same time with different experts explaining the process and fielding questions from the audience.Why attend this session?
This thought provoking and practical session will give you a clear understanding of RPA helping you to formulate questions that can be answered immediately by our panel of experts.
15:30 – 15:45 End of day two and close of conference
Great Minds post-conference workshop, 28 March 2019
Artificial Intelligence (AI) in customer service – the next step in service automation
AI is not the future anymore. AI is the present. As the natural next step to automation, businesses are starting to use AI within customer operations to achieve greater efficiencies, reduce costs and improve customer service, regardless of language or locality. Join us for the AI in Customer Service workshop as we AI and other technologies in practice and how these are driving better CX and delivering real business value.
Workshop timings
08:30-09:30 Registration and welcome
09:30-11:00 Session 1
11:00-11:30 Prayer break followed by refreshments
11:30-13:00 Session 2
13:00-14:00 Lunch
14:00-15:30 Session 3
15:30-15:45 Wrap up and end of workshop
Thomas Reby Senior Manager

EMEA Operations, YouTube

About Thomas

Thomas Reby is a Customer Experience professional with practical experience from well-known technology companies, such as Electronic Arts, Dell, eBay, Google and YouTube. During his 20 year career in Tech, he has been developing service capability with clear outcome-focus – improving the customer’s journey when interacting with service organizations, regardless of channel, language and geography.

He has advanced CX research methodology by shifting traditional survey processes towards progressive action-oriented insights, centering on pre-empting failure and knowing when to deviate from standards. With a SixSigma and PMI-accredited background, he has demonstrated ability to drive change programs at global scale and with C-level visibility.

Through 7 years of dedicated Knowledge Management experience he has transformed KM capabilities of 2 fortune 500 companies. This includes establishing knowledge sharing culture, implementing KM systems and tools integrated with CRM systems as well as tracking and optimizing the value of knowledge and knowledge contributors across global teams.

Sponsors & Partners

We are looking for the world’s most advances technologies and solutions, required for advancing RPA and AI in Saudi Arabia. If you believe you have what we are looking for, please contact us on: partnerships@gmevents.ae

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+966596956434

Dean Haddow
Director, SITE Event Logistics

Tel: +971 4 370 5533
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Mob UK: 0044 7596 288 989
dean@siteeventlogistics.com